Sometimes no matter how good the intentions are, things go wrong. If this
happens here's what we do to help make things right again.
If your product is damaged or faulty upon receipt:
Contact us with your order reference number and advise us of the problem.
We will replace/refund/credit the product.
Books - Books have Intellectual Property restrictions and are unsuitable for return
DIVACUP - One year money back satisfaction guarantee from date of purchase.
Return to us with receipt, purchase reference number or after an email
conversation with us at Jungle Mama.
This guarantee does not cover damages caused by accidents, failure to follow
directions, natural product discoloration, loss or misuse of product.
ERGO - We offer you 30 days to try our baby products and if you are not
completely satisfied, please return them in like-new condition and we will fully
refund you. However, if you are having difficulties in adjusting or using The
ERGO, we ask that you e-mail us prior to returning the carrier; we can often
offer a solution that will help.
We also invite you to contact us for replacement parts, or any other information
about Family Pastimes Co-operative Games.
